tag:hypernode.statuspage.io,2005:/historyHypernode Status - Incident History2024-03-28T19:40:37+01:00Hypernodetag:hypernode.statuspage.io,2005:Incident/200202242024-02-19T14:10:08+01:002024-02-19T14:10:08+01:00Hypernode Nameserver issues<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>14:10</var> CET</small><br><strong>Resolved</strong> - Our engineers have identified and resolved the issue. The disruption was caused by a DDoS attack on a portion of our service provider's network. Measures have been taken to mitigate the attack.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>13:36</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>13:35</var> CET</small><br><strong>Investigating</strong> - Currently, we are experiencing issues with our network and DNS infrastructure. Our engineers are investigating the root cause of the problem. We will keep you informed of the progress through this message.</p>tag:hypernode.statuspage.io,2005:Incident/198767002024-02-02T14:54:40+01:002024-02-02T14:54:40+01:00Issues DKIM signing outgoing email on select Hypernodes<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:54</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:53</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>17:40</var> CET</small><br><strong>Update</strong> - The affected nodes have been identified and the issue has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>16:34</var> CET</small><br><strong>Investigating</strong> - We are getting some reports from customers who are having issues with DKIM Records resulting in email failures. This is currently being investigated.</p>tag:hypernode.statuspage.io,2005:Incident/196028772024-01-03T16:42:47+01:002024-01-03T16:42:47+01:00Outage at cloud provider<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>16:42</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>16:06</var> CET</small><br><strong>Identified</strong> - Unfortunately we are seeing issues again at our cloud provider resulting in downtime for several Hypernodes, this occurred around 15:45 CET. The issue is currently being investigated by us and our cloud provider. We'll keep you posted on any developments.</p>tag:hypernode.statuspage.io,2005:Incident/196016772024-01-03T13:28:27+01:002024-01-03T13:28:27+01:00Downtime due to issue at cloud provider<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>13:28</var> CET</small><br><strong>Resolved</strong> - Issue has been resolved. There was a hardware issue but this was quickly sorted.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>13:19</var> CET</small><br><strong>Investigating</strong> - We're seeing a few Hypernodes going offline, this started around 12:45 CET. The issue is currently being investigated by us and our cloud provider. We'll keep you posted on any developments.</p>tag:hypernode.statuspage.io,2005:Incident/195584462023-12-29T14:56:41+01:002023-12-29T14:56:41+01:00Hypernode control panel outage<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>14:56</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>14:55</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>14:47</var> CET</small><br><strong>Identified</strong> - We are currently having an outage with our control panel and the underlying systems. This will result in an error when trying to use our control panel (my.hypernode.com) and you will also not be able to schedule up and downgrades, not apply updates etc. using the Hypernode functions through SSH / HNAPI.<br /><br />We will let you know when this has been resolved.</p>tag:hypernode.statuspage.io,2005:Incident/191800752023-11-20T16:13:38+01:002023-11-20T16:13:38+01:00Hypernode support by phone is not available due to an outage at our VoIP provider<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>16:13</var> CET</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>15:20</var> CET</small><br><strong>Identified</strong> - Unfortunately we are not reachable by phone due to an issue at our VoIP provider. For now please e-mail us via support@hypernode.com. If you have an urgent matter like your webshop being down due to issues, please add 'URGENT' to the subject and we will try and give this priority.</p>tag:hypernode.statuspage.io,2005:Incident/186215702023-10-04T10:00:10+02:002023-10-04T10:00:10+02:00Maintenance on the Control Panel<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:47</var> CEST</small><br><strong>Scheduled</strong> - Due to the maintenance on the control panel there will be a delay in job processing and the control panel and API will be temporarily unavailable. As a result any changes you make on your Hypernode server settings can be delayed. If you notice that there is a delay in processing changes/jobs on your Hypernode you can use the 'livelog' command in SSH to check the status.</p>tag:hypernode.statuspage.io,2005:Incident/179442152023-07-24T12:31:37+02:002023-07-24T12:31:37+02:00Reduced availability on cloud provider<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:31</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:18</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we're monitoring the results.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:09</var> CEST</small><br><strong>Investigating</strong> - We've identified issues with one of our cloud providers which results in reduced availability in our API functionality to order or change product plans. We're investigating the root cause together with our providers and resolve the degraded availability. Until this period ordering and/or changing product plans is not available.</p>tag:hypernode.statuspage.io,2005:Incident/177907622023-07-07T17:30:22+02:002023-07-07T17:30:22+02:00Reports of degraded services if the Cloudflare CDN/Cache is used<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:30</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:29</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>16:22</var> CEST</small><br><strong>Investigating</strong> - There is an issue at Cloudflare related to CDN/Cache for content where Brotli is used. This can cause a sudden issue where images fail to load for users. See https://www.cloudflarestatus.com.</p>tag:hypernode.statuspage.io,2005:Incident/177603312023-07-04T13:22:06+02:002023-07-04T13:22:06+02:00Issues with our event propagation due to message queue issues<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>13:22</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>12:02</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>12:02</var> CEST</small><br><strong>Identified</strong> - We have identified an issue with the control panel causing a variety of issues (such as an error when logging into my.hypernode.com) and causes longer wait times when using our API. This includes actions such as ordering Hypernodes, up and downgrading and changing settings.<br />This is being investigated and we'll update you when the issue has been resolved.</p>tag:hypernode.statuspage.io,2005:Incident/176892262023-06-27T06:30:18+02:002023-06-27T06:30:18+02:00Router maintenance at Hipex datacenter<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>06:30</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>17:20</var> CEST</small><br><strong>Scheduled</strong> - Our server provider will be doing urgent hardware updates during this time.<br /><br />Therefore, you may experience connectivity issues with your server for a maximum of 30 minutes.<br />No need to take action on this, it will resolve itself.</p>tag:hypernode.statuspage.io,2005:Incident/176299542023-06-26T22:00:22+02:002023-06-26T22:00:22+02:00Scheduled maintenance on the OpenStack platform<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>16:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>13:58</var> CEST</small><br><strong>Scheduled</strong> - During this time we are doing maintenance on the OpenStack platform, please note that cloud operations such as new orders, or up-and downgrades for the Falcon Hypernodes will be delayed.</p>tag:hypernode.statuspage.io,2005:Incident/175835712023-06-16T16:58:21+02:002023-06-16T16:58:21+02:00Problems with the Magento admin panel<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>16:58</var> CEST</small><br><strong>Resolved</strong> - Closing this as most customers affected by this are aware of it.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>16:43</var> CEST</small><br><strong>Identified</strong> - If you are suddenly having issues with being unable to click on anything in the Magento admin panel, or admin pages not fully loading, this may caused by a change implemented by Magento. See the following URL for more information: https://github.com/magento/magento2/issues/37618</p>tag:hypernode.statuspage.io,2005:Incident/172177712023-05-21T02:01:14+02:002023-05-21T02:01:14+02:00Maintenance on the OpenStack platform<p><small>May <var data-var='date'>21</var>, <var data-var='time'>02:01</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>15:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>13:56</var> CEST</small><br><strong>Scheduled</strong> - During this time we are doing maintenance on the OpenStack platform, please note that cloud operations such as new orders, or up-and downgrades for the Falcon Hypernodes will be delayed.</p>tag:hypernode.statuspage.io,2005:Incident/169605142023-04-25T11:41:53+02:002023-04-25T11:41:53+02:00Outage at cloud provider causing several Hypernodes to go offline<p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:41</var> CEST</small><br><strong>Resolved</strong> - It's been traced to a hardware issue which has been mitigated. Marking this incident as resolved.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:34</var> CEST</small><br><strong>Monitoring</strong> - The issue should be resolved, it was a temporary hiccup on one of the Hypervisors but fortunately the engineers were able to spot it and resolve it within minutes. We're monitoring the situation and will resolve the incident when we have confirmation that this will not re-occur.</p><p><small>Apr <var data-var='date'>25</var>, <var data-var='time'>11:25</var> CEST</small><br><strong>Identified</strong> - We are seeing an issue with several Hypernodes going offline due to an issue at our cloud provider. If you have noticed your Hypernode going offline or being unreachable around 11:20 CEST then this is probably due to the outage. We are investigating this and will update the status when we have more information.</p>tag:hypernode.statuspage.io,2005:Incident/167350872023-04-03T16:55:11+02:002023-04-03T16:55:11+02:00Hypernode job processing delayed due to maintenance<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>16:55</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. All delays have been cleared.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>11:18</var> CEST</small><br><strong>Monitoring</strong> - Due to the maintenance on the OpenStack platform from this past weekend (01 to 03 April) there is a delay in job processing.<br /><br />As a result any changes you make on your Hypernode can be delayed. If you notice that there is a delay in processing changes/jobs on your Hypernode you can use the 'livelog' command in SSH to check the status.<br /><br />If this delay causes issues and you need this resolved urgently please contact our support team and we can prioritize the job.</p>tag:hypernode.statuspage.io,2005:Incident/166969652023-04-03T05:00:12+02:002023-04-03T05:00:12+02:00Maintenance on the OpenStack platform<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>20:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:23</var> CEST</small><br><strong>Scheduled</strong> - During this time we are doing maintenance on the OpenStack platform, please note that cloud operations such as new orders as well as up and downgrades for the Falcon Hypernodes will be delayed.</p>tag:hypernode.statuspage.io,2005:Incident/166969452023-04-02T05:00:23+02:002023-04-02T05:00:23+02:00Maintenance on the OpenStack platform<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>05:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>20:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:21</var> CEST</small><br><strong>Scheduled</strong> - During this time we are doing maintenance on the OpenStack platform, please note that cloud operations such as new orders as well as up and downgrades for the Falcon Hypernodes will be delayed.</p>tag:hypernode.statuspage.io,2005:Incident/163147682023-03-04T10:00:09+01:002023-03-04T10:00:09+01:00Scheduled maintenance on the Control Panel<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>06:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:41</var> CET</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance on the Control Panel during this time. <br /><br />Please note that a lot of features will not work within this timeframe. You may encounter error messages or the command simply will not go through when trying any of these options:<br /><br />1. Up and downgrades of Hypernodes<br />2. Ordering products through the control panel and on the website<br />3. Cancelling subscriptions<br />4. Creating a new account<br />5. Changing your e-mail address<br />6. Transferring ownership of a Hypernode to another account<br /><br />We advise customers to not make any changes within the Control Panel during this time and simply waiting until after the maintenance is completed.</p>tag:hypernode.statuspage.io,2005:Incident/152528982022-12-15T15:56:57+01:002022-12-15T15:56:57+01:00Issues at cloud provider causing unresponsive Hypernodes<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:56</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved. We're continuing to monitor the situation.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:32</var> CET</small><br><strong>Identified</strong> - Our Cloud Provider has identified the issue, and is working on bringing all services back online. Connectivity to most Hypernodes that were impacted has already been restored.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:17</var> CET</small><br><strong>Investigating</strong> - We are getting reports about unresponsive webshops and customers not being able to SSH into their Hypernode. Our cloud provider is investigating this issue. We will update this status when we know more.</p>tag:hypernode.statuspage.io,2005:Incident/127342432022-11-06T20:08:40+01:002022-11-06T20:08:40+01:00Reduced availability of some Hypernodes<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>20:08</var> CET</small><br><strong>Resolved</strong> - Our cloud provider's engineers have the impact on the network under control for now. Given the magnitude of the attack, they will closely monitor the situation in the coming hours. We will consider this resolved for now and give an update in case this changes.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>14:56</var> CET</small><br><strong>Investigating</strong> - Investigating - Some of our Hypernode services are currently impacted by a DDoS attack at our cloud provider and might be slower or have decreased availability during this time. We will update this status when we know more.</p>tag:hypernode.statuspage.io,2005:Incident/127145482022-11-05T08:28:53+01:002022-11-05T08:28:53+01:00Issue with up/downgrading and requesting new Hypernodes<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>08:28</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:46</var> CET</small><br><strong>Identified</strong> - We are looking into an issue that is currently causing Hypernodes to not be able to upgrade or downgrade. Additionally when you order a new Hypernode or request a trial the Hypernode will not be booted. We recommend not trying any of these actions until the issue has been resolved, we will update the incident when we have any progress.</p>tag:hypernode.statuspage.io,2005:Incident/127140942022-11-04T10:10:56+01:002022-11-04T10:16:38+01:00Issues at cloud provider causing unresponsive Hypernodes<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>10:10</var> CET</small><br><strong>Resolved</strong> - The issues are under control and are being closely monitored. We are resolving this for now and should a new incident pop-up a new one will be created. We will provide a post mortem about this soon.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:06</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>08:51</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>08:40</var> CET</small><br><strong>Investigating</strong> - We are getting reports about unresponsive webshops and customers not being able to SSH into their Hypernode. Our cloud provider is investigating this issue. We will update this status when we know more.</p>tag:hypernode.statuspage.io,2005:Incident/126896122022-11-02T04:59:05+01:002022-11-02T04:59:05+01:00Limited access to api.hypernode.com<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>04:59</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>03:55</var> CET</small><br><strong>Investigating</strong> - We are currently investigating limited access to our API servers. This might affect our monitoring and rescue systems.</p>tag:hypernode.statuspage.io,2005:Incident/123127532022-10-20T12:50:43+02:002022-10-20T12:50:43+02:00Issue with PageSpeed Booster Dashboard causing customers to be unable to change PSB versions<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>12:50</var> CEST</small><br><strong>Resolved</strong> - The issues have been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>17:21</var> CEST</small><br><strong>Identified</strong> - We have identified an issue with the PageSpeed Booster Dashboard which is causing customers not to be able to change PSB versions. We recommend customers not to make any major changes with their PageSpeed Booster until the issue has been resolved. We will update the incident when we have any developments.</p>